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01325 313126

Terms and Conditions

Terms and Conditions:

1. Age Restriction
It is Illegal to Sell Alcohol to Anyone Under the Age of 18. We therefore will not sell to anyone who is not 18 years of age or over, as the law clearly requires. By placing an order you confirm that you are at least 18 years old. If you are buying an Alcohol related product/s as a gift - the recipient must also be over 18 years old. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the order is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the products.

 2. Prices
The prices payable for the products that you order are clearly set out in the web site. If, by mistake, we have under priced an item, we will not be liable to supply that item at the stated price, provided that we notify you before we despatch the item concerned. All UK prices are expressed inclusive of any VAT payable unless otherwise stated. For export orders the price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order. The delivery rates will be displayed in the Gift Delivery and Special Delivery Options sections of the web site.

3 Availability

If for any reason beyond our control, we are unable to supply a particular product, we will notify you as soon as possible, you may select an alternative gift or you will receive a full refund should you decide to cancel your order. We reserve the right to provide alternative years/vintages where appropriate and/or to substitute brands (in case of Louis Cristal 1997/1999/2000 we reserve the right to ship in either Gold Presentation Boxes or a wooden Gift Box at time of order depending on stock availability at time of ordering-please check with our sales team at time of order) if items are unavailable or out of stock and if we are unable to contact you personally through the contact details provided and/or the orders are time sensitive. 

4. UK Delivery
We deliver to addresses in mainland UK (England, Wales, Scotland). Saturday deliveries, orders to Northern Ireland, Isle of Man, Channel Islands and the Scottish Isles will attract an additional surcharge. Please go to Gift Delivery or Special Delivery Options or you can contact us or Tel: 01325 313 126 at anytime for further details.

Orders should be placed before 4.00pm for Next Working Day delivery on by 4.00pm on a Friday for Saturday deliveries.  Saturday, Sunday and Public Holidays are not treated as working days. Orders placed late Friday and over the weekend will normally be processed on the following Monday for Tuesday delivery.

Delivery times may be affected if there are stock availability problems or other unforeseen circumstances and on rare occasions items do run out-of-stock.

For your security, the courier's paperwork must be signed, either at the recipients address or a neighbouring address in order to acknowledge receipt of the goods. If our courier attempts delivery at the delivery address, specified in the order, or as a fall-back attempts delivery with a neighbour but cannot deliver the goods, the courier leave a calling card detailing information on how to rearrange delivery or collet the goods from a local depot. Please note that the appointed courier company can only arrange a specific re-delivery date, and cannot arrange a specific re-delivery time.

Gift orders including Flowers and certain Food Hampers may be left SAFE due to their perishable nature, please contact us on or telephone us on 01325 313 126 for further details.

The courier will only attempt to deliver the goods on up to three separate times, after which a further delivery charge may become payable. The goods will then be Automatically returned to our Returns Department if they have not been collected from the courier. For returned orders only the cost of the products ordered is refunded less the cost of both the outward and inward associated carriage.

Champers Direct are not liable for any loss including consequential loss if a gift does not arrive on time, we cannot be held liable if, through no fault of our own or our couriers, we are unable to deliver a gift on time. 

It is your responsibility to do the following;

• To provide the correct address
• To provide a phone number for the delivery address to help with delivery
• To track your order until delivery – We provide a tracking reference for every parcel shipped out, that can be tracked from out tracking page, as the Champers Direct team make every effort to track every out going parcel, but sometimes this is not possible.

This helps us provide you the best prices on products we can, and helps ensure packages will get delivered.

5. International Delivery
We deliver througout Europe, USA, the Far East, Asia, Australia and the rest of the World. European deliveries take on average between 4-7, International deliveries on average take between 6-8 days but some shipments can take upto 2 weeks and possibly longer depending on their end destination. We are therefore unable to guarantee a specific arrival/delivery date for our International deliveries. We do NOT deliver Flowers Internationally.

All Gifts (except Flowers) sent through our International delivery services are insured for loss or damage in transit, unfortunately though carriage costs are not, so if for whatever reason the goods are not accepted by the recipient, not collected when/where required or returned to sender then these costs are entirely at your own risk. We are not responsible for the reliability or otherwise of the overseas postal/courier services. We are not liable for the payment of import or export duties, if goods are impounded by the Authorities of the country to which you are sending, payment of those duties are your's or the recipients responsibility.

International carriage costs are based on weight and volume, all International Carriage prices on our site are based on sending either a single bottle Champagne, Spirits or Wine or small gift parcel weighing 2kg and therefore costs may vary depending on which gift/s are ordered so please contact us on or on Tel: 1325 313 126 for further details.

Champers Direct are not liable for any loss including consequential loss if a gift does not arrive on time, we cannot be held liable if, through no fault of our own or our couriers, we are unable to deliver a gift on time. We are not responsible for the customs charges on orders sent to international destinations, We will always advices where possible but we cannot foresee all customs charges when shipping out of the EU.

6. Order Cancellation

If you wish to cancel your Order simply return the goods in the same condition to us within 14 days of purchase for a full refund of the goods. Unfortunately we cannot refund courier or postage charges already incurred. You will be responsible for returning the products to us at your own cost. The goods must arrive back at our Returns Department unopened and undamaged. You can cancel your order by emailing our Customer Services on or Tel: 01325 313 126 at anytime within 14 days from the original purchase date. All refunds/credits will be issued within 30 days of the cancellation, provided the goods have been returned within that period.

    6.1 Any goods ordered specifically for an order can be returned but may incur a restocking fee

7. Returns
If any goods are delivered damaged or faulty we will provide a full replacement or full refund of any products that are damaged or faulty. We may require any faulty or damaged goods to be returned to us. We will arrange this as necessary. This does not affect your statutory rights as a consumer.

   7.1 Any goods ordered specifically for an order can be returned but may incur a restocking fee

8. Claims for Breakages
Upon receipt of your order, the order should be carefully inspected to make sure that it is intact and in full. The courier must be informed of breakages or shortages at the time of delivery. We will not accept any claims for breakages or shortages unless they are stated on the couriers documentation. We must have confirmation of these breakages or shortages within 7 days of delivery. Please contact us on  or Tel: 01325 313 126 advising all courier tracking parcel details. 

9. Payment

None Account Customers: 
You can pay for Products purchased from purchased on-line or by telephone by using any of the following cards: Mastercard, Visa, American Express, Visa Delta, Visa Electron and Maestro/Switch , Solo, PayPal. You must give us authority for payment at the time of order. We also accept BACS payments, however such orders will only be despatched once the BACS payment has been received.  All card holders are subject to validation checks and authorisation by the card issuer. We will not deliver any goods prior to these checks and authorisations being completed. If your card issuer refuses to authorise payment to us, we cannot accept your order, and will NOT be liable for any delay or non-delivery.

Open Account Customers: 
Strictly 30 days from date of invoice. Credit account available upon request and subject to the standard company validation checks. Please contact us on info@champersdirect.comor Tel: 01325 313 126 for further details. 

10. Product Information
We endeavour to advertise our products accurately. However we cannot guarantee the accuracy of information provided on our website about Products, such as photographs, images and descriptions of the Products. Vintage years specified for Champagnes, wines and spirits can not be guaranteed, as due to the very nature of these products they are of limited supply for any vintage year. We strive to constantly update the website with the correct vintage years as and when stocks of older vintages are exhausted.

11. Governing Law
Your use of this website and any purchase by you on this website will be governed by English Law and will be deemed to have occurred in the United Kingdom. All legal and contractual matters, disputes, interpretations or otherwise, are subject to the exclusive jurisdiction, Laws and Courts of England.

By placing any order with us you are clearly accepting all the terms and conditions as stated above.

12. Customer Services
If you have a complaint, are dissatisfied with our service in any way or have any order or general related queries, please email us at is operated by Limited, Unit 8,Hurworth Road,Aycliffe business Park,Newton Aycliffe DL5 6UD. (Tel: 01325 313 126): Registered Office: 5 Rutland Square, Edinburgh, EH1 2AX, Company Registration No. SC203859, VAT No. 751 5957 07

Champers Direct is a trading names of Limited. All terms and conditions stated here apply to any business conducted by Limited and any of its trading names.

15. Privacy Policy
We at are committed to protecting your privacy. For any privacy matters please contact or Tel: 01325 313 126. All information given at the time of ordering to the point of payment is collected by Champers This information is collected lawfully and in accordance with the Data Protection Act 1998 and according to the Which? Web Trader Code of Practice. The data is used to fulfill your order and for marketing campaigns. We use technology such as cookies to improve our services to customers. To opt out of our marketing campaigns please email We do not pass your information to any third parties without your express permission. Our payment provider collects your payment information which is totally industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of your card details.

16. Title of Goods
Property and title of goods shall remain with Champers and shall not pass to the customer until such time as Champers has received payment in full of all sums due on whatsoever account.

17. Security
Our payment provider uses state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks. Our payment provider collects your payment information which is totally industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of your card details.

18. Environmental Policy
At Champers Direct we very much care about our environment and we look to constantly review our operational processes to refine and minimise our waste. What waste we do produce we seperate into distinct streams for easy recycling and reprocessing. We compact all our waste paper and cardboard to minimise transportation prior to being recycled. Our Gift Cards, Boxes, Business Cards, Leaflets and folders are all made from wood pulp which is Elemental Chlorine Free (ECF). All pulp used is sourced from sustainable forests where trees are farmed as crops - just like wheat. Help support Professor David Bellamy and All the Team at Tree Appeal on

19. Statutory Rights
These Terms and Conditions do not affect your statutory rights as a consumer.

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